JOIN OUR TEAM!

Possible locations for this position: Berkeley, CA / Washington, DC

About the Opportunity:

Our Account Coordinators provide a wide variety of project management and support duties for the client service team. Account Coordinators are responsible for directing, organizing, and controlling a wide variety of numerous and concurrent client projects, under the direction of the Account Lead.

Core responsibilities:

• Assist account teams with prep/set-up of client meetings and presentations
• Draft preliminary client budgets, strategies, list orders, and performance reviews.
• Create package specs and bid out client projects
• Verify costs and approve project invoices and budgets
• Track production schedule and deliverables
• Monitor client deliverables and proactively keep projects on schedule
• Proof copy and art for client projects
• Update client reports and other data entry as needed
• Assist Account Lead in developing client annual plans and budgets
• Perform weekly reporting
• Provide administrative support and research to client service team
• Maintain client files

Your Background: 

• 1½ to 3 years relevant work experience
• Strong knowledge of Microsoft products (Word, Excel, PowerPoint)
• Basic production knowledge
• Experience with nonprofit fundraising and/or advocacy

Your Skills, Abilities, & Personal Characteristics:  

• Excellent organizational and project/ time management skills
• Excellent proof reading skills
• Excellent written and verbal communication skills
• Attention to detail, resourcefulness, and high level of accuracy
• Top-notch customer service skills
• Ability to work under pressure, establish work priorities, and multi-task
• Ability to work under short lead times, and can deliver on milestones and deadlines
• Initiative
• Demonstrated ability to exercise discretion and judgement
• Ability to establish work priorities
• Ability to consider and evaluate problems and produce viable solutions
• Positive “can-do” attitude
• Pro-active problem solver
• Interest in progressive social issues, including the environment, foreign policy, aid and development, human rights, women’s rights, LGBTQ issues, electoral politics, etc.

To apply:

We encourage you to apply if any of what you see here resonates with you. Don’t worry about being the “perfect” match, connect with us if you see yourself working at a place like this and tell us more about you!

Please send your submission to jobs[at]mwdagency.com (along with "Account Coordinator — Your Name" in the subject line) and include these elements so we can get to know you:

• Cover letter
• Resume
• Salary Requirements

No phone calls please. MWD is an equal opportunity employer.

Possible locations for this position: Berkeley, CA / Washington, DC

About the Opportunity:

The Online Account Manager works within Client Services teams and to support the Account Lead to deliver direct marketing fundraising programs by assisting with or managing many aspects of digital client work and project management for a portfolio of clients. The Account Manager serves as the liaison between clients, vendors, and internal teams; and they ensure the timely and successful delivery of a wide variety of project management and client-facing duties. 

Core responsibilities:

• Serve as a project manager for all client work, developing thoughtful timelines, ensuring all deliverables meet deadlines, and managing up and sideways as necessary to make sure projects are completed, meeting all accuracy and quality standards
• Assist with creative services, including drafting initial email/web copy, and distilling instructions for designers to turn into web graphics
• Work with account team to oversee message/landing page setup and quality assurance in the client’s CRM platform
• Maintain ownership over client’s data segmentation as well as imports and exports of segmented lists

Education, Experience & Knowledge: 

• 1-2 years’ experience in one of the following areas of work: advocacy, fundraising, electoral campaigning, project management, event planning, Internet marketing, direct response
• Technology-oriented, with the ability and desire to understand how online fundraising, marketing and advocacy technology works (Note: This is not a Web development position.)
• Demonstrated knowledge and interest in online fundraising, e-mail marketing and advocacy

Additional preferred (but not necessary) knowledge:

• Experience with nonprofit fundraising or advocacy
• Basic HTML and other web tools experience
• Some experience with Luminate, Salsa, EveryAction, Engaging Networks, Salesforce Marketing Cloud or similar

Desired Skills & Abilities:  

• Excellent computer skills — Word, Excel, database, Internet
• Excellent organizational and project/time management skills
• Excellent proof-reading skills
• Excellent communicator, strong written and verbal communication skills
• Attention to detail, resourcefulness, and high level of accuracy
• Top-notch customer service skills
• Ability to work under pressure, establish work priorities, and multi-task
• Ability to work with short deadlines, and deliver on set milestones
• Initiative
• Demonstrated ability to exercise discretion and judgement
• Ability to establish work priorities
• Ability to consider and evaluate problems and produce viable solutions

Personal Characteristics:

• Positive “can-do” attitude
• Enthusiastic problem solver
• Interest in progressive social issues, including the environment, foreign policy, aid and development, human rights, women’s rights, LGBT+ issues, electoral politics, etc.
• Comfort with networking
• Willingness to travel

To apply:

This is a full-time position. Please direct all submissions to jobs@mwdagency.com and include ALL of the following (along with "Online Account Manager — Your Name" in the subject line):

• Cover letter — Who are you, and why are you our next exceptional employee?
• Resume
• Writing Sample
• Salary Requirements

No phone calls please. MWD is an equal opportunity employer.