WELCOME TO MWD!
We are a direct marketing agency with almost four decades of fundraising success, having raised over $1 billion in support of progressive causes and political campaigns. Our employees are at the top of their game—leaders of our industry and, quite frankly, some of the most creative, impassioned, and exceptional humans to walk the earth. If our mission and values resonate with you, we encourage you to take the leap and apply.
JOB OPENINGS
Account Manager
Possible locations for this position: Berkeley, CA
About the Opportunity:
Our Account Managers work within Client Services teams to support the Account Lead and manage their own direct mail fundraising programs on behalf of our clients. The Account Manager serves as liaison between clients, vendors, and internal teams; and they ensure the timely and successful delivery of a wide variety of project management and client facing duties.
Core responsibilities:
- Assist Account Lead in developing client annual plans and budget
- Work with Account Lead to develop and execute year-long direct marketing fundraising schedules
- Guide production management and design process for projects
- Draft preliminary client budgets, strategies, list orders, and performance reviews
- Create package specs and bid out client projects
- Verify costs and approve project invoices and budgets
- Track production schedule and deliverables
- Monitor client deliverables and proactively keep projects on schedule
- Proof copy and art for client projects
- Perform weekly reporting
Your Background:
- 4½ to 6 years’ relevant work experience
- Strong knowledge of Microsoft products (Word, Excel, PowerPoint)
- Basic production knowledge
- Experience with nonprofit fundraising and/or advocacy
Your Skills, Abilities, & Personal Characteristics:
- Excellent organizational and project/ time management skills
- project/time management skills
- Excellent proof reading skills
- Excellent written and verbal communication skills
- Attention to detail, resourcefulness, and high level of accuracy
- Top-notch customer service skills
- Ability to work under pressure, establish work priorities, and multi-task
- Ability to work under short lead times, and can deliver on milestones and deadlines
- Initiative
- Demonstrated ability to exercise discretion and judgement
- Ability to establish work priorities
- Ability to consider and evaluate problems and produce viable solutions
- Positive “can-do” attitude
- Pro-active problem solver
- Interest in progressive social issues, including the environment, foreign policy, aid and development, human rights, women’s rights, LGBTQ issues, electoral politics, etc.
- Comfort with networking
To apply:
We encourage you to apply if any of what you see here resonates with you. Don’t worry about being the “perfect” match, connect with us if you see yourself working at a place like this and tell us more about you!
Please send your submission to jobs[at]mwdagency.com (along with "Account Manager — Your Name" in the subject line) and include these elements so we can get to know you:
- Cover letter
- Resume
- Salary Requirements
No phone calls please. MWD is an equal opportunity employer.
Online Account Manager
Possible locations for this position: Berkeley, CA / Washington, DC
About the Opportunity:
The Online Account Manager works within Client Services teams and to support the Account Lead to deliver direct marketing fundraising programs by assisting with or managing many aspects of digital client work and project management for a portfolio of clients. The Account Manager serves as the liaison between clients, vendors, and internal teams; and they ensure the timely and successful delivery of a wide variety of project management and client-facing duties.
Core responsibilities:
- Serve as a project manager for all client work, developing thoughtful timelines, ensuring all deliverables meet deadlines, and managing up and sideways as necessary to make sure projects are completed, meeting all accuracy and quality standards
- Assist with creative services, including drafting initial email/web copy, and distilling instructions for designers to turn into web graphics
- Work with account team to oversee message/landing page setup and quality assurance in the client’s CRM platform
- Maintain ownership over client’s data segmentation as well as imports and exports of segmented lists
Education, Experience & Knowledge:
- 1-2 years’ experience in one of the following areas of work: advocacy, fundraising, electoral campaigning, project management, event planning, Internet marketing, direct response
- Technology-oriented, with the ability and desire to understand how online fundraising, marketing and advocacy technology works (Note: This is not a Web development position.)
- Demonstrated knowledge and interest in online fundraising, e-mail marketing and advocacy
Additional preferred (but not necessary) knowledge:
- Experience with nonprofit fundraising or advocacy
- Basic HTML and other web tools experience
- Some experience with Luminate, Salsa, EveryAction, Engaging Networks, Salesforce Marketing Cloud or similar
Desired Skills & Abilities:
- Excellent computer skills — Word, Excel, database, Internet
- Excellent organizational and project/time management skills
- Excellent proof-reading skills
- Excellent communicator, strong written and verbal communication skills
- Attention to detail, resourcefulness, and high level of accuracy
- Top-notch customer service skills
- Ability to work under pressure, establish work priorities, and multi-task
- Ability to work with short deadlines, and deliver on set milestones
- Initiative
- Demonstrated ability to exercise discretion and judgement
- Ability to establish work priorities
- Ability to consider and evaluate problems and produce viable solutions
Personal Characteristics:
- Positive “can-do” attitude
- Enthusiastic problem solver
- Interest in progressive social issues, including the environment, foreign policy, aid and development, human rights, women’s rights, LGBT+ issues, electoral politics, etc.
- Comfort with networking
- Willingness to travel
To apply:
This is a full-time position. Please direct all submissions to jobs@mwdagency.com and include ALL of the following (along with "Online Account Manager — Your Name" in the subject line):
- Cover letter — Who are you, and why are you our next exceptional employee?
- Resume
- Writing Sample
- Salary Requirements
No phone calls please. MWD is an equal opportunity employer.
Reporting & Analytics Manager
Possible locations for this position: Berkeley, CA / Washington, DC
About the Opportunity:
The Reporting & Analytics Manager offers direct support to the Client Service team by supervising the creation of standard reporting dashboards, while also leading the development of special reports and analysis for the Analytics team. The person will work in close conjunction with the Director of Analytics and the Analytics Team to provide ongoing reporting maintenance and improvements, answer client service team questions, and deliver meaningful, and comprehensive analysis to our clients.
Core responsibilities:
- Manage agency reports in Tableau, ensuring accuracy and usefulness of reporting dashboards for internal and external clients, including:
- Train Client Service team on overview of system, project set-up and data transfers, and troubleshoot problems
- Perform upgrades/fixes to dashboards and database as needed, in conjunction with database administrator and programme
- Own overall quality control of the reporting dashboards, performing periodic quality control checks to ensure accuracy and completeness
- Manage the onboarding of new clients and import data necessary and relevant to agency scope of work
- Assist Director of Analytics in expansion of standard reporting dashboards, as needed to meet client needs
- Adopt and improve standard quality control procedures for client data, ensuring accurate categorization of all information, along with comprehensive documentation
- Develop data exchange protocols for all clients, including plain English and technical definitions of the data needed and methods for transfer
- Creation of standard analytics reports including Donor Dynamics 5-year trend report, Donor Profiles donor file snapshot, Scenario Builder forecasting tool, Upgrade/ Downgrade analysis, Multi-channel analysis, Long-Term Value and Benchmarking reports, ad-hoc reports, as necessary
- Maintain SQL templates and processes for each client, working through definitions, and mapping of data
- Other duties, include:
- Nightly review of network reports for any issues that may arise
- Maintain client budget template and changes
- Promptly respond to all client team requests and emergencies
- Projects as assigned by the Director of Analytics
Your Background:
- Degree or previous relevent experience in Mathematics, Computer Science, Information Systems, or related field
- A solid understanding of SQL, rational databases, and normalization
- Proficiency in use of query and reporting analysis tools
- Competency in Excel (macros, pivot tables, etc.)
- Experience in developing, maintaining and managing Tableau driven dashboards & analytics and working knowledge of Tableau administration/architecture
- PHP/HTML/CSS/JS experience and nonprofit fundraising experience preferred
Your Skills & Abilities:
- Ability to consider and evaluate problems and produce viable solutions
- Ability to translate complex problems clearly and in nontechnical terms
- Attention to detail, ensuring agency reporting tools are accurate and complete
- Top-notch customer service skills
- Excellent written and verbal communication skills, with the capability to explain complex data and technological issues to an audience with varying levels of understanding
- Meets department productivity standards and set goals
- Abide by internal and external codes of ethics with regards to information maintained
- Excellent organizational and project/ time management skills
- Ability to prioritize multiple daily tasks and long-term goals within the overall Analytics Team priorities
- Ability to establish work priorities and integrate daily tasks and long-term goals with the overall department priorities
- Initiative, able to work independently, identify problems and offer solutions.
- Excellent proof-reading skills
Personal Characteristics:
- Positive “can-do” attitude
- Enthusiastic problem solver
- Interest in professional growth, with a desire to learn more about multi-channel marketing and with data-driven marketing strategy
- Interest in progressive social issues, including the environment, foreign policy, aid and development, human rights, women’s rights, LGBTQ+ issues, electoral politics, etc.
Physical Demands:
While performing the duties of this job, the employee is regularly required to remain in a sedentary stationary position, often sitting (or standing if at standing desk) for prolonged periods; communicate via phone, email, and/or in-person with others inside at outside the agency in order to exchange information; repeat motions that may include the wrists, hands and/or fingers.
To apply:
We encourage you to apply if any of what you see here resonates with you. Don’t worry about being the “perfect” match, connect with us if you see yourself working at a place like this and tell us more about you!
Please send your submission to jobs[at]mwdagency.com (along with "Reporting & Analytics Manager — Your Name" in the subject line) and include these elements so we can get to know you:
- Cover letter
- Resume
- Salary Requirements
No phone calls please. MWD is an equal opportunity employer.
Online Account Manager
Possible locations for this position: Berkeley, CA / Washington, DC
About the Opportunity:
The Online Account Manager works within Client Services teams and to support the Account Lead to deliver direct marketing fundraising programs by assisting with or managing many aspects of digital client work and project management for a portfolio of clients. The Account Manager serves as the liaison between clients, vendors, and internal teams; and they ensure the timely and successful delivery of a wide variety of project management and client-facing duties.
Core responsibilities:
- Serve as a project manager for all client work, developing thoughtful timelines, ensuring all deliverables meet deadlines, and managing up and sideways as necessary to make sure projects are completed, meeting all accuracy and quality standards
- Assist with creative services, including drafting initial email/web copy, and distilling instructions for designers to turn into web graphics
- Work with account team to oversee message/landing page setup and quality assurance in the client’s CRM platform
- Maintain ownership over client’s data segmentation as well as imports and exports of segmented lists
Education, Experience & Knowledge:
- 1-2 years’ experience in one of the following areas of work: advocacy, fundraising, electoral campaigning, project management, event planning, Internet marketing, direct response
- Technology-oriented, with the ability and desire to understand how online fundraising, marketing and advocacy technology works (Note: This is not a Web development position.)
- Demonstrated knowledge and interest in online fundraising, e-mail marketing and advocacy
Additional preferred (but not necessary) knowledge:
- Experience with nonprofit fundraising or advocacy
- Basic HTML and other web tools experience
- Some experience with Luminate, Salsa, EveryAction, Engaging Networks, Salesforce Marketing Cloud or similar
Desired Skills & Abilities:
- Excellent computer skills — Word, Excel, database, Internet
- Excellent organizational and project/time management skills
- Excellent proof-reading skills
- Excellent communicator, strong written and verbal communication skills
- Attention to detail, resourcefulness, and high level of accuracy
- Top-notch customer service skills
- Ability to work under pressure, establish work priorities, and multi-task
- Ability to work with short deadlines, and deliver on set milestones
- Initiative
- Demonstrated ability to exercise discretion and judgement
- Ability to establish work priorities
- Ability to consider and evaluate problems and produce viable solutions
Personal Characteristics:
- Positive “can-do” attitude
- Enthusiastic problem solver
- Interest in progressive social issues, including the environment, foreign policy, aid and development, human rights, women’s rights, LGBT+ issues, electoral politics, etc.
- Comfort with networking
- Willingness to travel
To apply:
This is a full-time position. Please direct all submissions to jobs@mwdagency.com and include ALL of the following (along with "Online Account Manager — Your Name" in the subject line):
- Cover letter — Who are you, and why are you our next exceptional employee?
- Resume
- Writing Sample
- Salary Requirements
No phone calls please. MWD is an equal opportunity employer.
Reporting & Analytics Manager
Possible locations for this position: Berkeley, CA / Washington, DC
About the Opportunity:
The Reporting & Analytics Manager offers direct support to the Client Service team by supervising the creation of standard reporting dashboards, while also leading the development of special reports and analysis for the Analytics team. The person will work in close conjunction with the Director of Analytics and the Analytics Team to provide ongoing reporting maintenance and improvements, answer client service team questions, and deliver meaningful, and comprehensive analysis to our clients.
Core responsibilities:
- Manage agency reports in Tableau, ensuring accuracy and usefulness of reporting dashboards for internal and external clients, including:
- Train Client Service team on overview of system, project set-up and data transfers, and troubleshoot problems
- Perform upgrades/fixes to dashboards and database as needed, in conjunction with database administrator and programme
- Own overall quality control of the reporting dashboards, performing periodic quality control checks to ensure accuracy and completeness
- Manage the onboarding of new clients and import data necessary and relevant to agency scope of work
- Assist Director of Analytics in expansion of standard reporting dashboards, as needed to meet client needs
- Adopt and improve standard quality control procedures for client data, ensuring accurate categorization of all information, along with comprehensive documentation
- Develop data exchange protocols for all clients, including plain English and technical definitions of the data needed and methods for transfer
- Creation of standard analytics reports including Donor Dynamics 5-year trend report, Donor Profiles donor file snapshot, Scenario Builder forecasting tool, Upgrade/ Downgrade analysis, Multi-channel analysis, Long-Term Value and Benchmarking reports, ad-hoc reports, as necessary
- Maintain SQL templates and processes for each client, working through definitions, and mapping of data
- Other duties, include:
- Nightly review of network reports for any issues that may arise
- Maintain client budget template and changes
- Promptly respond to all client team requests and emergencies
- Projects as assigned by the Director of Analytics
Your Background:
- Degree or previous relevent experience in Mathematics, Computer Science, Information Systems, or related field
- A solid understanding of SQL, rational databases, and normalization
- Proficiency in use of query and reporting analysis tools
- Competency in Excel (macros, pivot tables, etc.)
- Experience in developing, maintaining and managing Tableau driven dashboards & analytics and working knowledge of Tableau administration/architecture
- PHP/HTML/CSS/JS experience and nonprofit fundraising experience preferred
Your Skills & Abilities:
- Ability to consider and evaluate problems and produce viable solutions
- Ability to translate complex problems clearly and in nontechnical terms
- Attention to detail, ensuring agency reporting tools are accurate and complete
- Top-notch customer service skills
- Excellent written and verbal communication skills, with the capability to explain complex data and technological issues to an audience with varying levels of understanding
- Meets department productivity standards and set goals
- Abide by internal and external codes of ethics with regards to information maintained
- Excellent organizational and project/ time management skills
- Ability to prioritize multiple daily tasks and long-term goals within the overall Analytics Team priorities
- Ability to establish work priorities and integrate daily tasks and long-term goals with the overall department priorities
- Initiative, able to work independently, identify problems and offer solutions.
- Excellent proof-reading skills
Personal Characteristics:
- Positive “can-do” attitude
- Enthusiastic problem solver
- Interest in professional growth, with a desire to learn more about multi-channel marketing and with data-driven marketing strategy
- Interest in progressive social issues, including the environment, foreign policy, aid and development, human rights, women’s rights, LGBTQ+ issues, electoral politics, etc.
Physical Demands:
While performing the duties of this job, the employee is regularly required to remain in a sedentary stationary position, often sitting (or standing if at standing desk) for prolonged periods; communicate via phone, email, and/or in-person with others inside at outside the agency in order to exchange information; repeat motions that may include the wrists, hands and/or fingers.
To apply:
We encourage you to apply if any of what you see here resonates with you. Don’t worry about being the “perfect” match, connect with us if you see yourself working at a place like this and tell us more about you!
Please send your submission to jobs[at]mwdagency.com (along with "Reporting & Analytics Manager — Your Name" in the subject line) and include these elements so we can get to know you:
- Cover letter
- Resume
- Salary Requirements
No phone calls please. MWD is an equal opportunity employer.
